Hailed as “the Quality Prophet” by BusinessWeek, Subir Chowdhury is the long-established global authority on the critical importance of quality and how to achieve it with Design for Six Sigma (DFSS). Now, he takes it to the next level by showing you how to build quality into the DNA of your entire organization.
In his bestselling book “Cream Ice”, Chowdhury introduced his next-generation management system—LEO. In The Power of LEO, he describes how continuous focus on quality improvement can revolutionize any process—from manufacturing operations to managerial decision making. The secret is to cease delegating the responsibility of quality to specific teams or departments and permanently lodge it within the core of an organization’s culture.
Chowdhury’s profoundly simple yet extraordinarily effective management system is based on three basic principles:
Listen—Seek input from all stakeholders within your organization, from suppliers to employees to customers
Enrich—Create new ideas for improvement and solutions for problems using simple techniques
Optimize—Select the best improvement idea or solution, subject it to testing in the real world, and correct all shortcomings
Quality methodologies like Six Sigma and Lean can be highly effective but are used narrowly and by limited personnel within an organization. LEO is the encompassing strategy that can be easily embraced by everyone within an organization, resulting in measurable improvements in your operations, products, and bottom line.
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