2010 survey of global health care consumers

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The results of this study by Deloitte indicate that the majority of consumers in the Canada, France, Germany, Switzerland, the United Kingdom and the United States do not understand their health care systems. The perceived performance of each system varies widely from country to country, with the French and Swiss rating their systems highest overall.   

The survey is the first comprehensive global study of health care attitudes, behaviors, and unmet needs of consumers globally. The findings show that consumer satisfaction or discontent is not always a reflection of a particular national system. For example, the French and Swiss systems are different structurally and in terms of funding, yet respondents in both countries are generally happy with their care.

To read or download the complete report, visit the Deloitte website.