A new study by the European Financial Marketing Association (Efma) and Roland Berger Strategy Consultants entitled “Retail Banking in CEE – Debt Collection in Times of Crisis” reveals key findings and areas for improvement in debt collection practices across Europe.
The report contains an overview of the recent developments and outlooks in the retail credit business in Central and Eastern Europe (CEE). It compares and assesses the debt collection practice of CEE banks along the main pillars of debt collection identified in this study; describes recent adjustments done by banks in reaction to the crisis and outlines potential areas for improvement.
What’s more, the report provides essential insights into the current practices and possibilities of outsourcing debt collection or selling delinquent debt in CEE countries.
To download the complete report, visit the Roland Berger website.