The World Bank Group has just published the “The Global Opportunity in Online Outsourcing” report. The estimated market size of the online outsourcing by 2020 will be US$15 to $25 billion, and could employ at least 30 million registered workers.
The study summarizes and analyzes global experiences in online outsourcing, as well as its potential impact on job creation, economic development and social inclusion. It also highlights policy recommendations from a developing-country perspective to enable and leverage online outsourcing for inclusive growth and social impact.
The report is complemented by a web-based toolkit to diagnose the feasibility for establishing the online outsourcing industry in developing countries, in order to increase access to employment and income-generation opportunities.