Author Archives: IESE Library

Pensions at a Glance 2019

(CC) Pictures of Money/FlickrThe 2019 edition of Pensions at a Glance highlights the pension reforms undertaken by OECD countries over the last two years. Moreover, two special chapters focus on non-standard work and pensions in OECD countries, take stock of different approaches to organising pensions for non-standard workers in the OECD, discuss why non-standard work raises pension issues and suggest how pension settings could be improved.

This edition also updates information on the key features of pension provision in OECD countries and provides projections of retirement income for today’s workers. It offers indicators covering the design of pension systems, pension entitlements, the demographic and economic context in which pension systems operate, incomes and poverty of older people, the finances of retirement-income systems and private pensions.

Read the Pensions at a Glance 2019 report.

S+b: Best Business Books 2019

(CC) Book/FreeimagesStrategy+business has published its annual review of the year’s best business books. The selected subjects for this year were Narratives, Talent & Leadership, Technology & Innovation, Strategy, Economics, Marketing and Management.

To read the full text, please click here (to view the full title list, free registration is required).

You can find most of the titles featured in IESE’s Library catalog.

Excelencia y valores

(CC) Stress/FreeimagesOnly 3 out of 10 Spanish workers with permanent contracts feel happy in their jobs. Additionally, more than 80% say they hate or dislike Mondays, and a similar percentage find their workplace stressful. Meanwhile, 6 out of 10 employees would not recommend working at their company to a friend.

The report, prepared by the IESE International Center for Work and Family (ICWF) and Eurofirms, evaluates employees’ opinions of their working environment. The conclusion: work is not working for the majority of employees.

To access the full report, visit the IESE Insight website.

GEM 2018/2019 Women’s Entrepreneurship Report

(CC) 2018/2019 Women's Entrepreneurship Report/GEMThe GEM 2018/19 Women’s Entrepreneurship Report brings new findings for consideration by the diverse audience of researchers, policymakers, educators, and practitioners. The ultimate aim is to highlight areas where there are still gaps, challenges, and opportunities, where women entrepreneurs have made significant progress, and how ecosystems influence and are influenced by women entrepreneurs.

The findings of this report provide a foundation for guiding future research, policy decision-making, and design of initiatives and programs to enhance growth and development of women’s entrepreneurship within context. Overall, this report demonstrates the value women entrepreneurs bring to societies worldwide and suggests areas for improvement in conditions that encourage and support their aspirations.

Download the GEM 2018/19 Women’s Entrepreneurship Report here.

Training Session: Capital IQ

(CC) Capital IQ/S&PThe Library will be holding a special training session about the Capital IQ database next Monday, December 2, at 1 p.m. in Room G-302 (Barcelona South campus).

The objective of this training session is to provide a basic understanding of Capital IQ. S&P Global Market Intelligence representative Sergiu Dragomirescu will present the database’s capabilities and functionalities such as:

• Report, lists and alerts creation that will help you in efficiently tracking and compiling data points of interest;
• Company overview information and fundamental financials and how to quickly find them, download them and audit them;
• Market information and pre-existing compilations of the same;
• How to use the screening tool to build bespoke searches within the universe of company and transactions data;
• The Charting functionality and how to track evolution of the main market and financial KPI’s for entities as well as mapping these changes to key developments;
• The versatile Excel add-in that allows for custom formula creation and access to pre-built templates.

The session will last approximately an hour and will include a Q&A session (ask anything!).

About the database:

Capital IQ is an easy to use, internet based, anytime/anywhere access to global financial data, research, analytics, screening and Excel plug in.

How to access to Capital IQ?

Access campus-wide and off campus, from the A-Z Databases. First-time users must register (clicking on “New User?”). Then use your personal account for future access.

Please confirm your attendance of the session by email to or by phoning the Library desk directly (ext. 504423).

Connected strategy: building continuous customer relationships for competitive advantage by Nicolaj Siggelkow, Christian Terwiesch

Connected strategy Overview:

Business Models for Transforming Customer Relationships

What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships—while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?

This is the promise of a connected strategy. New forms of connectivity—involving frequent, low-friction, customized interactions—mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency.

In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways—respond-to-desire, curated offering, coach behavior, and automatic execution—for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.

Whether you’re trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you:

  • Reshape your connections with your customers
  • Find new ways to connect with existing suppliers while also activating new sources of capacity
  • Create the right revenue model
  • Make the best technology choices to support your strategy

Integrating rich examples, how-to advice, and practical tools in the form of “workshop chapters” throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.The World in 2019 will build on three decades of publishing success: this will be the 33rd edition. It will look ahead to the Trump administration’s prospects with a new Congress, the reality of Brexit, elections in India, Indonesia, Nigeria and across Europe, tech disruptions from AI and China (could 2019 mark “peak Sillicon Valley”?), space travel 50 years after the Moon landing and culture 500 years after Leonardo da Vinci. Provided by publisher.

You can find this title at IESE’s Library catalog.