Tag Archives: Customer relations

The World’s 50 Most Popular Brands

Instagram claimed the top spot in “The World’s 50 Most Popular Brands of 2015” report published by Infegy, thanks to volume of conversations, positive sentiment and overall passion for the brand. The top-ten is rounded out by Facebook, Youtube, Twitter, Apple, Google, Disney, Snapchat, Amazon.com and Netflix. This dashboard draws on data from more than 300 million online sources, …
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The World’s 50 Most Popular Brands

Google claimed the top spot for the third year in a row  in “The World’s 50 Most Popular Brands of 2015” report published by Infegy, thanks to volume of conversations, positive sentiment and overall passion for the brand. The top-ten is rounded out by Apple, Twitter, Facebook, Instagram, Microsoft, NBA, Disney, NFL and BMW. The fully interactive report analyzed more …
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The challenger sale: taking control of the customer conversation by Matthew Dixon and Brent Adamson.

Overview: What’s the secret to sales success? If you’re like most business leaders, you’d say it’s fundamentally about relationships-and you’d be wrong. The best salespeople don’t just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, …
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The World’s 50 Most Popular Brands

Google claimed the top spot for the second year in a row  in “The World’s 50 Most Popular Brands of 2014” report published by Infegy, thanks to volume of conversations, positive sentiment and overall passion for the brand. The top-ten is rounded out by Twitter, Facebook, Apple, Tumblr, Disney, Microsoft, BMW, Youtube and Nike. The fully interactive report …
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Uncommon service : how to win by putting customers at the core of your business by Frances Frei, Anne Morriss. (Boston, Mass. : Harvard Business Review Press, 2012)

Overview Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship. In Uncommon Service, Frances Frei and Anne Morriss …
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The thank you economy by Gary Vaynerchuk. (New York : Harper Business, 2011)

Overview The Thank You Economy is about something big, something greater than any single revolutionary platform. It isn’t some abstract concept or wacky business strategy—it’s real, and every one of us is doing business in it every day, whether we choose to recognize it or not. It’s the way we communicate, the way we buy …
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