Secrets to Successful Digitalization

Wherever your company may have been on the journey toward digitalization earlier this year, chances are that COVID-19 has given it an unexpected and accelerated push down the digital path. With many parts of the world lifting restrictions on movement, companies are now in a position to craft digitalization strategies for the long term, incorporating everything that has been learned during confinement. Professors Javier Zamora and Joan Enric Ricart have studied hundreds of companies with successful digitalization strategies. Their IESE-Penteo Study on… Read More

What Does the Job Market Look Like for Executives?

No one would deny that it’s an unsettled – and unsettling — job market. But is it an impossible job market? How is the COVID-19 economic downturn affecting executive hiring? Are any companies recruiting, and, if so, what skills are they looking for? A recent panel of executive search experts, moderated by Dolores Sarrión, an executive coach at IESE in Madrid, offered their take on what they’re seeing among their clients. Here, some of their conclusions: It’s not all doom and gloom…. Read More

Why Now’s the Time to Invest in AI

Amid all the uncertainty of the COVID-19 health and economic crisis, it might seem like a good time to shelve plans to incorporate artificial intelligence into your business model. But that would likely be a mistake. In many ways, now’s the best time to begin understanding the potential of AI in your company and to start investing – even if it’s in relatively modest amounts. Professor Sampsa Samila coordinates research and teaching at IESE on AI and the future of management. In… Read More

You’re Back at Work. Now What?

The COVID-19 pandemic is entering a new phase with the easing of lockdowns and the gradual return to work. But just as most of us as individuals are discovering that the world feels very different when we venture outside, companies are seeing that restarting their activities also means rethinking their businesses. That can be bewildering, but professor Joan Fontrodona and Philip Muller offer these five steps for businesses to take on their return: Reach out to your stakeholders. Start with your employees,… Read More

Will Tourism Ever Recover from the Coronavirus?

While the coronavirus pandemic has wreaked economic havoc across nearly every sector and country on earth, tourism stands out as particularly vulnerable. “The pandemic’s impact on tourism has been and will continue to be brutal,” IESE professor Philip Moscoso said in the recent online session Perspectivas del sector turístico: Claves para la reconstrucción y nuevas tendencias with Jordi Mestre, head of Selenta Hospitality Group, and Raúl González, CEO of Barceló Hotel Group. With 10 years of continuous growth ground to a halt and 100… Read More

Planning an Orderly Return to Work

With governments around the world easing COVID-19 restrictions on movement, companies are tentatively preparing to return to work. But planning that return isn’t easy. There are enormous questions about how COVID-19 will evolve in the coming months. Governments are still defining the policies under which businesses can allow their employees back in the office, and all decisions are contingent on the data. It’s a bit like planning for a trip without knowing exactly where you’re going, when you leave, or how long… Read More

Preparing Your Strategy for When the Storm Ends

COVID-19 is testing the leadership of executives across the globe, who are scrambling to limit the damage caused by the sudden drop in revenue and operations; to reorganize their teams in confinement; and to ensure that the operational nerve center of the company continues to function. For professor Miquel Lladó, this is a time when true leaders will be measured by their ability to breathe energy into their teams, to manage their feelings and to respond under pressure. But while these are… Read More

Are You Ready for Online Negotiations?

Negotiations can take many forms: they can be face-to-face or in a team or multilateral, and in some, multicultural factors play a large role. But in an increasingly interconnected and global world, negotiations marked by physical distance and the use of new communication technologies are more and more common. Without doubt, the means through which we interact affects the quality and the outcome of negotiations. The further apart we are physically, the harder it is to build a fluid relationship based on… Read More

Managing Supply Chains and Operations During Crises

Toilet paper rarely makes headlines. But perhaps no other commercial product save hand sanitizer has become as emblematic of the global anxieties caused by the coronavirus pandemic as toilet paper – or the lack thereof. Unlike hand sanitizer, however, most experts agree that the rush to hoard toilet paper stems from an illogical anxiety, one planted in the notion that the supply chain will suddenly break: that manufacturers will abruptly stop producing toilet paper and that supermarkets will be unable to stock… Read More

Risky Business: Communicating in Turbulent Times

Remember when communicating in high-risk situations seemed like something that companies operating in political hotspots required? Or formed part of contingency plans that you never fully expected to implement? 2020 has changed all that. With the coronavirus spreading across the globe, communicating in risk situations has become the function of companies and business leaders around the world. Yago de la Cierva, a professor of Managing People in Organizations at IESE, is an expert in communications, especially in crisis situations. He has advice… Read More