You’re Back at Work. Now What?

The COVID-19 pandemic is entering a new phase with the easing of lockdowns and the gradual return to work. But just as most of us as individuals are discovering that the world feels very different when we venture outside, companies are seeing that restarting their activities also means rethinking their businesses. That can be bewildering, but professor Joan Fontrodona and Philip Muller offer these five steps for businesses to take on their return: Reach out to your stakeholders. Start with your employees,… Read More

Will Tourism Ever Recover from the Coronavirus?

While the coronavirus pandemic has wreaked economic havoc across nearly every sector and country on earth, tourism stands out as particularly vulnerable. “The pandemic’s impact on tourism has been and will continue to be brutal,” IESE professor Philip Moscoso said in the recent online session Perspectivas del sector turístico: Claves para la reconstrucción y nuevas tendencias with Jordi Mestre, head of Selenta Hospitality Group, and Raúl González, CEO of Barceló Hotel Group. With 10 years of continuous growth ground to a halt and 100… Read More

Planning an Orderly Return to Work

With governments around the world easing COVID-19 restrictions on movement, companies are tentatively preparing to return to work. But planning that return isn’t easy. There are enormous questions about how COVID-19 will evolve in the coming months. Governments are still defining the policies under which businesses can allow their employees back in the office, and all decisions are contingent on the data. It’s a bit like planning for a trip without knowing exactly where you’re going, when you leave, or how long… Read More

Preparing Your Strategy for When the Storm Ends

COVID-19 is testing the leadership of executives across the globe, who are scrambling to limit the damage caused by the sudden drop in revenue and operations; to reorganize their teams in confinement; and to ensure that the operational nerve center of the company continues to function. For professor Miquel Lladó, this is a time when true leaders will be measured by their ability to breathe energy into their teams, to manage their feelings and to respond under pressure. But while these are… Read More

Are You Ready for Online Negotiations?

Negotiations can take many forms: they can be face-to-face or in a team or multilateral, and in some, multicultural factors play a large role. But in an increasingly interconnected and global world, negotiations marked by physical distance and the use of new communication technologies are more and more common. Without doubt, the means through which we interact affects the quality and the outcome of negotiations. The further apart we are physically, the harder it is to build a fluid relationship based on… Read More

Managing Supply Chains and Operations During Crises

Toilet paper rarely makes headlines. But perhaps no other commercial product save hand sanitizer has become as emblematic of the global anxieties caused by the coronavirus pandemic as toilet paper – or the lack thereof. Unlike hand sanitizer, however, most experts agree that the rush to hoard toilet paper stems from an illogical anxiety, one planted in the notion that the supply chain will suddenly break: that manufacturers will abruptly stop producing toilet paper and that supermarkets will be unable to stock… Read More

Risky Business: Communicating in Turbulent Times

Remember when communicating in high-risk situations seemed like something that companies operating in political hotspots required? Or formed part of contingency plans that you never fully expected to implement? 2020 has changed all that. With the coronavirus spreading across the globe, communicating in risk situations has become the function of companies and business leaders around the world. Yago de la Cierva, a professor of Managing People in Organizations at IESE, is an expert in communications, especially in crisis situations. He has advice… Read More

How to Manage a Workplace Gone Virtual

Remote working isn’t a new phenomenon. But during the coronavirus health crisis it’s suddenly become the exclusive mode of working for much of the world living under confinement measures. Sebastian Reiche, a IESE professor of Managing People in Organizations who has been researching virtual work for years, likens the challenges facing virtual team leaders to those faced by scuba teams, especially depth perception. If you’re currently in the water, he explains, you’ve got a good sense of the ocean’s depth. But if… Read More

Global Negotiations: Avoiding Cultural Blind Spots

Whether it’s to mediate conflict, achieve a consensus or gain alignment among team members, business leaders are continually negotiating. And as markets become increasingly globalized, they sometimes encounter an added layer of complexity: negotiating across cultures. “Culture entails more than language, traditions, values and norms: it’s also about how we process and prioritize information. Whether we recognize them or not, we all have cultural blind spots that can undermine our ability to effectively negotiate,” says Prof. Kandarp Mehta of IESE’s Entrepreneurship Department… Read More

Are You as Digital as You Think?

We’re all digital, right? We use technology constantly at work – not to mention at home – to communicate, organize and produce. But while it’s true that we’re surrounded by technology, you may not be as digital as you think. Developing a digital mindset in the workplace goes far beyond adopting the latest technological tools to make work easier or more efficient (though that’s important, too). The digital mindset has to do with fundamentally re-thinking the way you approach your business. And… Read More