Professional Experience
- IESE Business School: Associate Dean of Executive Education, Professor of Operations Management and Eurest Chair of Service Excellence (web)
- CEIBS (China European International Business School): Visiting Professor since 2010
- ISEM Fashion Business School: Visiting Professor since 2008
- KPMG: Director of Business Advisory Services 2008-2011 (part-time)
- Bain & Company: Manager 1999-2004
- Independent advisor: Member of the Board, Advisor/Consultant to Companies, and Coach to Executives since 1995
Education
- Harvard Business School: Executive Education Program on Managing Service Companies and Client Loyalty
- IESE Business School: General Management Program (PDG)
- Swiss Federal Institute of Technology (ETH): Doctorate (Dr.-Ing. ETH) in Industrial Engineering and Management
- Swiss Federal Institute of Technology (ETH): M.Sc. (Diploma) in Chemical Engineering
Teaching
- Core Operations Management courses: GEMBA, EMBA, Executive Education and Custom Programs
- Service Excellence: elective courses in 2nd year of MBA and Custom Programs
- Short Focused Programs participated: Customer orientation and strategies, Relationship quality and capacity, Managing cultural organizations, etc.
Academic Service
- Founding member of the editorial board of IESE Insight Journal
- Member of the editorial board of Global Journals
- Ad-hoc reviewer for leading academic journals and scientific conferences
- Member of INFORMS, POMS and EurOMA