HCL has taken the top spot in the Black Book of Outsourcing’s prestigious 2009 “50 Best Managed Global Outsourcing Vendors” list. Oracle and Xerox occupied second and third places, respectively.
The firms are judged according to their C-level commitment; their human capital performance; their corporate direction; their leadership impact; and, new for this year, their accountability, trust and transparency. The rankings are based strictly on responses from client surveys. Developed in 2004, the annual study is recognized as a key independent industry standard for customer satisfaction in the global services industry.