As Asia’s financial services sector undergoes significant transformation, banking leaders provide insight into how they are staying ahead of the curve. The report by EFMA takes an in-depth look at some of the exciting developments that are taking place across Asia, outlining the biggest challenges facing retail banks across the continent, and what is being …
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Since 2009, banks in Central and Eastern Europe have had to shift their focus from growth to the definition of a sustainable bank size and to the handling of non-performing loans (NPLs). Stopping the growth of NPL volumes, their collection and workout was the most frequently discussed topic for some years, but in 2011 something …
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Having experienced a decline in profitability as a result of the global financial crisis, insurance companies worldwide are refocusing their internal operations, with attention on reducing costs and improving the efficiency of their business processes, according to this report by Capgemini and Efma. The report explores ways insurers can dissect their business to identify opportunities …
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Based on research from interviews with 58 senior executives of leading global insurers, this report by Capgemini and Efma draws insights covering 14 countries: Belgium, Canada, Denmark, France, Germany, India, Italy, the Netherlands, Norway, Spain, Sweden, Switzerland, the United Kingdom, and the United States. The report reveals how leading institutions are refocusing efforts on improving …
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A new study by the European Financial Marketing Association (Efma) and Roland Berger Strategy Consultants entitled “Retail Banking in CEE – Debt Collection in Times of Crisis” reveals key findings and areas for improvement in debt collection practices across Europe. The report contains an overview of the recent developments and outlooks in the retail credit …
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Between 2005 and 2008 there was 50 percent growth in the annual volume of consumer credit (excluding mortgages) in Romania and Russia and 15-30 percent growth in Central European countries such as the Czech Republic and Hungary. But now – for the time being, at least – the gold rush is over. Growth in the …
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Non-cash payment volumes continued to grow in 2008 after an increase of 8.6% globally in 2007 to 250 billion transactions, according to the 5th annual World Payments Report from Capgemini, RBS and Efma. The use of payment cards continues to be the single strongest driver for this growth with global card transactions (credit and debit) …
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