Principles and best practices that should inspire top management and corporate communications in facing conflicts, controversies, crises and scandals are the focus of the new book published by IESE Prof. Yago de la Cierva, Leading Companies Through Storms and Crises: Principles and Best Practices in Prevention, Crisis Management and Communication.
Some of the data used to develop the study was obtained by using the resources available at the IESE Library, in particular the Catalog and and our Article Databases. We encourage you to read the book, which is now available at the Library. Among the many valuable lessons it has to offer is the following gem:
“Crisis management without effective communication does not lead to a solution; it simply makes matters worse”.