Professor of Operations and Technology Management
PhD in Philosophy and Education, University of Navarra
Master of Education (Organizational Behavior), Harvard University
BA, University of Navarra

Beatriz Muñoz-Seca is Professor in the Operations and Technology Management Department at IESE, where she has researched and lectured since 1990. Over a career spanning 40 years, she has run companies and advised them in different parts of the world, in addition to teaching. Dr. Muñoz-Seca teaches Operations Strategy at IESE and at various business schools in Latin America and Portugal.

She has been an advisor to the European Commission, and has participated in and led numerous international and national projects in her field. She also works as a part-time consultant in operations strategy, service design, and innovation. Her latest book is How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems that Deliver your Service Strategy (Palgrave 2017).

Areas of interest:

• Service Operations
• Operating Strategy and implementation
• Knowledge stock identification and development for Service Problem Driven Management (SPDM)