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Greed is out, Empathy is in, or is it?

Brian Leggett

Empathy, it seems, is back in vogue again with the recent arrival of a number of new publications which appear to take the subject far beyond our present scope and understanding. In practical terms, empathy is part of our emotional intelligence (EI) which Daniel Goleman defined as “…the capacity for recognising our own feelings and […]

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Cool Heads and Warm Hearts

Brian Leggett

How would we expect the CEO or managers at such companies as Microsoft or Apple to react in an inflamed crisis situation? Indeed, how would we expect the president of the United States to react? We would expect high standards. Easy to say, one could say, if we have a phlegmatic temper and show self-restraint, […]

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