Academic Publications


  • MOSCOSO, PH. and LAGO, A. (2017). Operations Management for Executives. Realize the full potential of your company, McGraw Hill (ISBN 978-8448611701) – forthcoming.
  • MOSCOSO, PH. and LAGO, A. (2016). Gestión de Operaciones para Directivos. Destapa el pleno potencial de tu empresa, McGraw Hill, 424 pages (ISBN 978-8448197698), comprar aquí
  • MOSCOSO, PH. (2004). Integrales Management der Produktion. Eine praktische Anleitung zur Gestaltung von Managementsystemen, WV Berlin, 252 pages (ISBN 3-86573-015-9)

Articles / Chapters

  1. ALAFARO, J.A., AVELLA, L. MOSCOSO, P., NÄSLUD, D. (2019). Action research in operations management: an analysis of its contribution to research and managerial practice, EurOMA proceedings, Helsinki, p. 166-176
  2. MOSCOSO, P., SEAGER, P. (2017). Operations Management: Not Just What You Do, But How You Do It, in: M. Rosenberg and P. Seager (eds), Managing Media Businesses: A Game Plan to Navigate Disruption and Uncertainty, Palgrave Macmillan, Switzerland, pp 113 – 134.
  3. AMORIM, M., LAGO, A., MOSCOSO, P.,  PRIETO, E. (2016). Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse, Journal of Service Science Research, 8(1), pp. 1-39.
  4. LAGO, A., MARTINEZ-DE-ALBENIZ, V., MOSCOSO, PH., VALL, A. (2016). The Role of Quick Response in Accelerating Sales of Fashion Goods, in: T-M Choi (ed.), Analytical Modeling Research in Fashion Business, Springer, Berlin, pp. 51-78.
  5. MOSCOSO, P., LAGO, A. (2016). Investing in Supply Chain Flexibility: A Design Framework, Journal of Advanced Management Science, 4 (3), pp. 271-275.
  6. AMORIM, M., MOSCOSO, P., LAGO, A. (2015). Customer participation in services: a framework for process design, Int. J. Qual. Research in Services, 2 (1), pp. 47-61.
  7. FLORES, J.E., BOADA, P., MOSCOSO, P. (2014). An Empirical Analysis of Sell-through in a Fashion Setting, Int. J. Sup. Chain. Mgt., 3 (4), pp. 13-22.
  8. MOSCOSO, PH., LAGO, A. and RODRIGUEZ, C., “Uma abordagem deoperações mais humanista”, Administradores, Novembro – Dezembro 2013, pp 32 – 33
  9. MOSCOSO, PH., and LAGO, A. (2012). Enriching supply chain capabilities in consumer goods business: from cost and speed to agility and adaptability, Proceedings of the 4th P&OM World Conference, Amsterdam.
  10. AMORIM, M., LAGO, A., and MOSCOSO, P: (2012). Exploring the influence of processes design for customer perceived quality, Proceedings of the 4th P&OM World Conference, Amsterdam
  11. MOSCOSO, PH. (2011). What is Your Goal?, IESE Insight, 4Q (11), pp. 78 (pdf)
  12. MOSCOSO, PH., and LAGO, A. (2011). Developing a Breakthrough Service Model for Profitable Growth, European Business Review, September – October 2011, pp. 59-64. (pdf)
  13. MOSCOSO, PH., LAGO, A. and AMORIN, M. (2011). Putting your client to work: A good way to achieve great service at low cost?, European Business Review, March – April 2011, pp. 44-48.
  14. MOSCOSO, PH. and LAGO, A. (2011). A Service Perspective of Cultural Entities and Their Customers, in: B. Muñoz-Seca and J. Riverola (eds), When Business Meets Culture, Palgrave Macmillan, pp 191-212.
  15. MOSCOSO, PH. and LAGO, A. (2011). The “la Caixa Foundation”: Art exhibitions, in: Beatriz Muñoz-Seca and Josep Riverola (eds), When Business Meets Culture, Palgrave Macmillan, pp 182-190.
  16. GUNTER, H., De SNOO, C., SHEPHERD, C., MOSCOSO, PH., and RIEDEL, J. (2011). Collaborative Planning in Supply Chains: The Importance of Creating High Quality Relationships, in: Fransoo, J., Wäfler, T., and Wilson, J. (eds), Behavioral Operations in Planning and Scheduling, Springer, pp. 83-1104.
  17. MOSCOSO PH., FRANSOO J.C., FISCHER, D., and WÄFLER, T. (2011). The Planning Bullwhip: A Complex Dynamic Phenomenon in Hierarchical Systems, in: Fransoo, J., Wäfler, T., and Wilson, J. (eds), Behavioral Operations in Planning and Scheduling, Springer, pp. 159-186.
  18. RIBERA, J. and MOSCOSO, PH. (2010). From Idea to Implementation, Five Steps to Improve your Company’s Project Management, IESE Insight, 4Q (7), pp. 74.
  19. MOSCOSO PH., FRANSOO J.C., FISCHER, D. (2010). An empirical study on reducing planning instability in hierarchical planning systems, Production Planning & Control, 21 (4), 413-426 (runner-up for best paper); (Impact Factor 2017: 2.369).
  20. MOSCOSO, PH. and LAGO, A. (2008). Expansión de Productos a Servicios, un Movimiento Estratégico Obligado, Harvard-Deusto Business Review (166), pp 34-43 (pdf).
  21. CASTRO, M., LAGO, A., MOSCOSO, P.G. (2008). A Framework for Assessing the Impact of Customer Contributions in Service Delivery, in:  K. Amasaka, Y. Matsui, H. Matsuo and M. Morita (Eds), Proceedings of the 3rd World POMS Conference, Tokyo, chapter 13, pp. 2002-2016.
  22. FRANSOO J.C., MOSCOSO PH.,  WAEFLER T., FISCHER, D. (2008). Evite el Efecto Látigo en su Planificación, Manufactura Clase Mundial14 (6), pp. 50-54.
  23. MOSCOSO, PH. (2007). A design-oriented framework for the modeling of production management systems, Journal of Engineering Design18 (6), pp. 599-616 (Impact Factor 2017: 1,459).
  24. MOSCOSO, PH. (2007). La propuesta de valor: unstoppable, Manager Focus, Vol. XII, 15/07, p.8
  25. GUENTER, H., SHEPHERD, C., MOSCOSO, PH., DE SNOO, C. and RIEDEL. J (2007).  Unpacking relationship quality in supply chains: An interdisciplinary review, in: Karwowski,  Waldemar  & Trzcielinski, Stefan  (Eds), Value Stream Activities Management, Poznan, July 2007, pp. 229-239 (ISBN 978 0 9796435-2-1). (HAMAHAA 2007 Conference)
  26. FRANSOO, J.C., MOSCOSO, PH., WAEFLER, T., FISCHER, D, and TENHIALA, A. (2007). Key factors determining the planning bullwhip: an integrated framework for analysis and design, in: Erkut, E. (ed.), Managing Operations in an Expanding Europe, Ankara. (EUROMA 2007 Conference)
  27. De SNOO, C., MOSCOSO, PH., GUENTER, H., and SHEPARD, C. (2007). Relationship quality in operational supply chain coordination: An interdisciplinary review and research framework in: Erkut, E. (ed.), Managing Operations in an Expanding Europe, Ankara. (EUROMA 2007 Conference)
  28. MOSCOSO, PH. (2006). Innovar en operaciones, fuente de ventaja competitiva, Universia Business Review (11), pp. 62-73. (this article was featured by knowledge@wharton, and translated into English and Portuguese) (pdf)
  29. LAGO, A., RIBERA, J., and MOSCOSO, PH. (2006). La prestación del servicio hospitalario, in: J. Ribera, J. A. Gutiérrez Fuentes, and M. Rosenmöller (Eds.), Gestión en el Sector de la Salud, Vol 2: Elementos de Gestión en las Instituciones, Pearson-Prentice Hall, pp 79-118.
  30. MOSCOSO, PH. and LAGO, A. (2006). Pongamos al cliente a trabajar: la mejor externalización, Executive Excellence (33), pp. 6-9.
  31. FISCHER, D, FRANSOO, J.C., and MOSCOSO, PH. (2006). Human Planners, Planning Structure and the Vertical Bullwhip, in: Pikaar, R.N., E.A.P. Koningsveld, and P.J.M. Settels (Eds.), Diversity in Ergonomics, Elsevier, Amsterdam, pp. 1854-1860. (International Ergonomics Association, Triennial Conference 2006)
  32. LAGO, A., MOSCOSO, PH., and MENCHERO, I. (2006). Impact of Customer Satisfaction, Loyalty, and Recommendation in the Spanish Service Sector, in: Mendibil, K. and Shamsuddin, A. (eds), “Moving Up the Value Chain”, vol 2, Glasgow, pp 877-886 (ISBN: 0-947649-52-2). (EUROMA 2006 Conference)
  33. MOSCOSO, PH. (2006). La externalización, una herramienta estratégica clave, Executive Excellence, (29), pp 38-41.
  34. MOSCOSO, PH., LAGO A. (2005). Socio-technical design of planning & control systems for the extended shop-floor, in: “Operations and global competitiveness”, K. Demter (ed), OOK-Press, Budapest, pages 191-201 (ISBN 963 218 455 6). (EUROMA 2005 Conference)
  35. MARTINEZ de ALBENIZ, V., SACHON, M., LAGO, A. and MOSCOSO, PH. (2005). Deregulation Scenarios: Game Theory and the Dutch Example, in: Deregulation-Does it Matter?, MORGAN STANLEY, Equity Research Report, Retailing-Food, January 2005, pp 19-25.
  36. MOSCOSO, PH. LAGO, A. (2005). Design of Integrated Management Systems for the Extended Shop-Floor, in Conference Proceedings of the 18th ICPR, Salerno, pp. 231-241 (ISBN 88-87030-96-0) (International Conference of Production Research 2005)
  37. MOSCOSO, PH. LAGO, A. (2005). An input-output model for effective synchronization of sequential manufacturing processes, in Proceedings of the 8th Decision Sciences Institute International Conference, Barcelona, Spain.
  38. MOSCOSO, PH., WAEFLER, T., and WINDISCHER, A. (1999). A modeling framework for complementary design of production planning and control systems, Ergonomics42 (11), 1492-1506 (Impact Factor 2017: 1.818).
  39. MOSCOSO, PH. (1999). Der Shop Floor: Eine Herausforderung für das Logistikmanagement, PPS Management4, 22-26.
  40. MOSCOSO, PH. (1999). Management-Systems for Shop Floor Logistics: A Model-based Design Methodology, Swiss Operations Research Society Bulletin, 107,  (Lausanne), pp. 3-5.
  41. MOSCOSO, PH. and ULRICH, H. (1998). Complete Modeling of Production for the Design of Planning and Control. In K. Juslin (Ed), Proceedings of the 3rd European Simulation Congress, 3, (ESS, Espoo), 441-448.
  42. MOSCOSO, PH. and ULRICH, H. (1998). A simulation-supported modeling approach for the design of production planning and control systems, Proceedings of the First International Workshop on Intelligent Manufacturing Systems, (Lausanne), 51-64.
  43. MOSCOSO, PH. (1998). Designing Production Management Systems, International Conference on Operations Research OR’98, (Zurich), 86-87.
  44. MOSCOSO, PH., WAEFLER, T., and WINDISCHER, A. (1997). A modeling concept to support complementary design of dynamically complex systems. In E. Hollnagel et al. (Eds), Time and Space in Process Control, (CNR, Rome), 235-240.