Retail banking is due for a disruptive revolution. Other industries, like music and entertainment, have evolved on the impulse of technology and the process of digitization. Commercial banks, however, are still enchained, held hostage, by the paper world: it is a business that handles information—therefore digitizable—yet remains held back by the analog era. This is…

The crisis of the Rohingya boat people is another example of a tragically complex situation which has played out over the last 200 years as a consequence of the political development of Myanmar and raises a question for the international community about how to engage with the country.

I believe that globalization is a term familiar to pretty much everyone; yet, the way people understand globalization may be quite different. On one hand, many believe that globalization is making the world smaller in a sense that local differences are replaced by global similarities. Indeed, it takes one just to travel around a bit…

If you look at the characteristics of brands admired by consumers and considered well-managed today, we see that they follow a pattern. Brands from the 21st Century are soft, while the successful brands from the last century were hard. It is worth noting that in many cases the brands are not new, but their managers have known how to…